Returns & Exchanges

At Cinderella Eco Sales, we stand behind the quality of our sustainable home solutions and offer a 30-day return window for products in their original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original eco-friendly packaging, ensuring all manuals, accessories, and the RMA form are included inside the box.

3

Ship to Our Warehouse

Affix the provided shipping label to the exterior of your package and drop it off at any authorized carrier location for transit back to our facility.

4

Inspection and Refund

Once our team inspects the returned goods for quality compliance, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing